UNI 11010 Certification

What is the UNI 11010 Certification – Social, Health and Social Services?

UNI 11010 is a voluntary certification that can be perfectly integrated with the ISO 9001  Quality Management System and allows interested organizations to have various advantages. The UNI 11010 Certification – Social, Health and Social Services in accordance with UNI 11010:2016 is aimed at all those organizations that offer social, health and social services. The basis of the standard is the reference to the  United Nations Convention on the Rights of Persons with Disabilities, which dictates and defines the requirements of services aimed at the inclusion of adults with certified disabilities in the social fabric of the country.
Obtaining the Certification for this purpose allows interested organizations to have tangible evidence of their commitment to protecting people with disabilities. The standard considers and analyzes various aspects: from taking medications to the inclusion of the person in society, through protection from abuse and paths to autonomy. Specifically, it is emphasized that the UNI 11010 Certification is an increasingly requested requirement in tender notices, as it represents tangible evidence of the commitment with which the certified organization operates in the provision of social, health and social services aimed at People with Disabilities.

The certification in question responds to the UNI 11010 2002 conformity standard and is aimed at evaluating services aimed at disabled adults in terms of:

• set goals;
• results based on pre-established parameters;
• skills and professionalism of all the staff.

Organizations involved: socio-educational and/or welfare services aimed at people with diagnosed physical, mental or sensory disabilities.

Key Points

The main aspects of the reference scheme for the UNI 11010 Certification – Social, Health and Social Services are:

• general requirements relating to the structure and its ability to integrate and cooperate with the territory;
• quality of relationships with external networks (family, schools, social services, etc.);
• definition of the path and life project designed for the disabled person;
• compliance with the requirements for the treatment and disposal phase;
• verification of the personnel requirements foreseen according to current legislation.

Advantages

Obtaining the UNI 11010 Certification – Social-Health and Social Services allows the company both to achieve the objective of respecting the standard in all its points, and to obtain various advantages, including:

• improving the level of trust of the user and related parties (family, for example);
• improvement in the quality of the service provided;
• rewarding element in tenders;
• acquisition of a nationally recognized reference;
• competitive advantage in the reference field.